Ozark Mah Jongg Return Policy

Shop with Confidence. We’ve Got You Covered.

At Ozark Mah Jongg, we want you to love every product you purchase. If something isn’t quite right, we’re here to help with a simple, hassle-free return process.

Our Return Promise:

✅ 14-Day Return Window: You can return items within 14 days of purchase for a refund or exchange.

✅ Condition Matters: Items must be unused, in original packaging, and in resalable condition. (Think: no coffee stains, bent pages, or missing pieces!)

✅ Easy Exchanges: Need a different product? We’re happy to help with quick and easy exchanges.

How to Make a Return:

• Contact Us: Email or call us with your order details.
• Package It Up: Securely pack the item with the original receipt or proof of purchase.
• Ship It Back: Return shipping costs are the buyer’s responsibility unless the item arrived damaged or there was an error on our part.

Refund Details:

• Refunds are issued to your original payment method within 7–10 business days after we receive your return.
• Original shipping fees (if applicable) are non-refundable.

🚨 Non-Returnable Items:

• Used or damaged items
• Custom or special orders

Questions? We’re Here to Help!

If you’re unsure about an item or need return assistance, reach out—we’ll make it right.

🎯 Simple. Fair. Hassle-Free.
That’s the Ozark Mah Jongg way.

Fast, Reliable, and Hassle-Free Shipping

We want to get your Mah Jongg essentials to you quickly and safely. Here’s what you need to know about our shipping process:

✅ Processing Time: Each tray is custom printed in-house just for you. Please allow a few days for creation before your order ships. Once your order is out of production, please allow 3-5 business days for shipment (excluding weekends and holidays).

✅ Shipping Options: We offer standard and expedited shipping to fit your needs.

✅ Tracking Provided: You’ll receive a tracking number as soon as your order ships.

✅ Shipping Rates: Calculated at checkout based on weight, destination, and shipping method.

Important Notes:

• We currently ship within the United States only.
• Ozark Mah Jongg is not responsible for shipping delays, lost, or stolen packages once they are in transit. Please contact the carrier for assistance.
• If your order arrives damaged, please reach out within 5 days of delivery with photos, and we’ll make it right.

🎯 Questions? We’re Here to Help!
If you have any shipping-related questions, feel free to contact us. We want to make sure your order arrives safely and that you’re ready to play!