Returns & Exchanges for NEW, Final Sale, and Vintage Mah Jongg Sets
NEW Merchandise Returns & Exchanges
New merchandise may be returned within 14 days of delivery for a refund or exchange.
Return Conditions
To be eligible for a return, items must be:
Items showing signs of use, damage, missing parts, or altered packaging are not eligible for return.
Exchanges
We're happy to exchange eligible merchandise when inventory is available.
FINAL SALE Merchandise Returns & Exchanges
Products marked Final Sale are offered at a significant discount because they may have cosmetic imperfections, are discontinued, or are being cleared from inventory.
Final Sale items are NOT eligible for:
Returns
Exchanges
Refunds
Store credit
By purchasing a Final Sale item, you acknowledge that you have reviewed the product description and understand the item is being sold in its stated condition.
Vintage Mah Jongg Sets
Vintage Mah Jongg sets are unique collectibles and are sold as-is and are NOT eligible for returns or exchanges.
Every vintage set is individually photographed and carefully described. Normal signs of age—including patina, small chips, scratches, color variation, repairs, wear, or other imperfections consistent with decades of use—are considered part of the character and history of the set.
Please review all photographs and descriptions carefully before purchasing, as they are considered part of the listing.
Vintage Mah Jongg sets are final sale and are not eligible for return, exchange, or refund.
Damaged or Incorrect Orders
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.
Please include:
Questions?
We're always happy to answer questions before you purchase. If you need additional measurements, photographs, or information about a product, please reach out before placing your order. We believe informed customers make happy customers. Email us at hello@ozarkmahjongg.com
