Big House Cocktail Napkins

Fast, Reliable, and Hassle-Free Shipping

• Processing Time: 3-5 business days (exclude weekends and holidays)

• Standard and Expedited Shipping with tracking provided usually 3-5 business days

• Domestic Shipping ONLY. We cannot ship internationally.

• Shipping Rates: calculated at checkout by weight, destination and method

Please find full details on shipping and processing times here.

🎯 Questions? We’re Here to Help!

Returns & Exchanges for NEW, Final Sale, and Vintage Mah Jongg Sets

NEW Merchandise Returns & Exchanges

New merchandise may be returned within 14 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• Unused

• In their original packaging

• Complete with all included accessories

• In resalable condition

Items showing signs of use, damage, missing parts, or altered packaging are not eligible for return.

Exchanges

We're happy to exchange eligible merchandise when inventory is available.

FINAL SALE Merchandise Returns & Exchanges

Products marked Final Sale are offered at a significant discount because they may have cosmetic imperfections, are discontinued, or are being cleared from inventory.

Final Sale items are NOT eligible for:

• Returns

• Exchanges

• Refunds

• Store credit

• 
  

By purchasing a Final Sale item, you acknowledge that you have reviewed the product description and understand the item is being sold in its stated condition.

Vintage Mah Jongg Sets

Vintage Mah Jongg sets are unique collectibles and are sold as-is and are NOT eligible for returns or exchanges.

Every vintage set is individually photographed and carefully described. Normal signs of age—including patina, small chips, scratches, color variation, repairs, wear, or other imperfections consistent with decades of use—are considered part of the character and history of the set.

Please review all photographs and descriptions carefully before purchasing, as they are considered part of the listing.

Vintage Mah Jongg sets are final sale and are not eligible for return, exchange, or refund.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.

Please include:

• Your order number

• A description of the issue

• Photographs of the product and packaging

  
  

Questions?

We're always happy to answer questions before you purchase. If you need additional measurements, photographs, or information about a product, please reach out before placing your order. We believe informed customers make happy customers. Email us at hello@ozarkmahjongg.com

Product & Intellectual Property Disclaimer

Unless specifically stated in the product description, only the item(s) identified as included are being offered for sale. Tiles, racks, trays, mats, accessories, décor, packaging, and other items shown in photographs may be used for styling or demonstration purposes and may be products of other brands.

Ozark Mah Jongg and Walden General LLC claim intellectual property rights only in their own original products, designs, artwork, photography, trademarks, and other proprietary materials. Third-party products, designs, trademarks, brand names, and other intellectual property remain the property of their respective owners. The sale or display of third-party products by Ozark Mah Jongg does not imply ownership of those products or their intellectual property.