Standard Merchandise - Returns & Exchanges

14-Day Return Window

Most new merchandise may be returned within 14 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, items must be:

Unused
In their original packaging
Complete with all included accessories
In resalable condition

Items showing signs of use, damage, missing parts, or altered packaging are not eligible for return.

Exchanges

We're happy to exchange eligible merchandise when inventory is available.

Final Sale Items

Products marked Final Sale are offered at a significant discount because they may have cosmetic imperfections, are discontinued, or are being cleared from inventory.

Final Sale items are not eligible for:

Returns
Exchanges
Refunds
Store credit

By purchasing a Final Sale item, you acknowledge that you have reviewed the product description and understand the item is being sold in its stated condition.

Vintage Mah Jongg Sets

Vintage Mah Jongg sets are unique collectibles and are sold as-is.

Every vintage set is individually photographed and carefully described. Normal signs of age—including patina, small chips, scratches, color variation, repairs, wear, or other imperfections consistent with decades of use—are considered part of the character and history of the set.

Please review all photographs and descriptions carefully before purchasing, as they are considered part of the listing.

Vintage Mah Jongg sets are final sale and are not eligible for return, exchange, or refund.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.

Please include:

Your order number
A description of the issue
Photographs of the product and packaging

Questions?

We're always happy to answer questions before you purchase. If you need additional measurements, photographs, or information about a product, please reach out before placing your order. We believe informed customers make happy customers.

Email: hello@ozarkmahjongg.com